PRIVACY POLICY

Last updated: 01-09-2025

Who we are

Our website address is: https://www.xfactortroutfarm.co.za

This Privacy Policy describes how XFactor Trout Farm collects, uses, discloses, and protects your personal information when you visit https://www.xfactortroutfarm.co.za/, contact us, or book any of our fishing experiences.

By using this Website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, physical address (when needed for bookings).
  • Booking Details: Event or Experience preferences, dates, group size etc.
  • Payment Information: Any credit card or banking details (processed securely via third-party payment providers; not stored by us).
  • Technical Data: IP address, browser type, device information, pages visited, and cookies (for analytics and performance purposes).
  • Communication History: Emails, enquiries, or correspondence you send to us.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support.
  • Process and manage your bookings.
  • Send confirmations and details.
  • Improve our Website and service offerings.
  • Send marketing communications (only if you’ve opted in).

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent, where you have given us permission to do so.
  • The need to perform a contract (e.g. your fishing trip booking).
  • Legal obligations we are required to comply with.
  • Our legitimate interests, such as improving our services and protecting against fraud.

4. How We Store and Protect Your Information

We store your information on secure servers and take reasonable precautions to protect it from loss, misuse, or unauthorised access.

Payment information is encrypted and processed by trusted third-party providers.

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with:

  • Trusted third-party service providers (e.g. booking systems, payment gateways, email platforms).
  • Partnered travel operators (for logistical purposes, where relevant).
  • Legal or regulatory authorities if required to comply with the law.

All third parties are contractually bound to keep your data confidential and secure.

6. Cookies and Tracking Technologies

Our Website uses cookies to improve your experience, analyse site usage, and assist in our marketing efforts.

You can manage your cookie preferences in your browser settings. Disabling cookies may affect certain Website functionality.

7. Your Rights (Under POPIA)

You have the right to:

  • Request access to the personal data we hold about you.
  • Correct or update your personal information.
  • Object to or restrict how we process your data.
  • Withdraw consent at any time (for marketing or otherwise).
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled.

8. Third-Party Links

Our Website may contain links to other websites. We are not responsible for their privacy policies or practices. We recommend reviewing their policies before submitting any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we handle data. The latest version will always be posted here, with the effective date updated accordingly.

10. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact:

XFactor Trout Farm
Email:xfactortroutfarm@gmail.com
Phone: +27 73 455 6575
Website: https://www.xfactortroutfarm.co.za/

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